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Making Computing Infrastructure Stable, Scalable, and Secure

KRISTOPHER DICK

Bellevue, WA ~ kristopher@kddick.net ~ 206-651-5170


High Performing Technology Leadership Professional


SUMMARY OF QUALIFICATIONS

  • Solution-oriented and versatile management professional. Persuasive communicator with engaging relationship style and skills in consultation and fostering positive relationships.

  • Experienced in technology management, training, motivation and evaluation of personnel. Skilled in finding problems and performing necessary change through project management or other methods.

  • Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals.

  • Unique ability to communicate with people from diverse professional, ethnic, and socioeconomic backgrounds. Quick study in new technology.

  • Work well as a leader or member of cohesive, productive teams. Proven success in fast-paced and challenging environments. Able to use analytical and statistical skills to implement plans as needed in all relevant areas.

  • Computer skills include Powershell, Python, Nagios, Puppet, Nginx, Logstash-ElasticSearch-Kibana, JavaScript (client and server-side), VBScript, ASP, MS-SQL, MySQL, Cisco IOS, PHP, Windows Administration, Active Directory, Group Policy, Java, and C#.

  • Skilled in Exchange, SharePoint Server, Blackberry Enterprise Server, Crystal Reports, ZenOSS, DNS, and General Networking, HEAT CRM, Right Now CRM.

Professional Experience

Sr. Service Engineer

Hipcricket, Inc.  August 2013 to Present

  • Provide technical leadership to Network Operations team.

  • Design and implement service monitoring

  • Automate application deployment

  • Unify logging from disparate sources with statistical and trend analysis capabilities

  • Consolidate and secure network edge infrastructure.

  • Streamline DNS configuration

  • Improve stability and performance of core systems

  • Orchestrate zero-down-time email and document storage migration.



Infrastructure Analyst 1

Costco Wholesale September 2012 to August 2013

Documentation

  • Process documentation template and instructions.

  • Documentation of Core Deployment process (Jenkins).

  • Documentation of Non-Core Deployment process (Jenkins).

  • Documentation of Core and Non-Core deployment process (uDeploy).

  • Documentation of Business Delivery Center deployment process.

  • Documentation of process for managing Subversion Branches.

  • Documentation of process for managing and updating Subversion Access Rules.

Automation

  • Automated conversion of config files to config data files.

  • Automated the evaluation of non-core source changes to determine potential package (msi) inclusion.

  • Automated update of AzStore.  Specifically for ePharmacy, but it will work for anything that uses AzMan.

  • Automated evaluation of non-core deployments to automatically determine which components (AzMan, SQL, OMS, BizTalk, etc) to deploy.

  • Proof-of-concept work intake system on Google Apps-Script.

  • Commisioned CARTS form for all Source Code Management, Build, and Deployment activities.

  • Tool to download Asana projects and convert to Google Spreadsheet.

  • Additional shared google scripts for productivity:

  •      Automatically add shuttle trips to calendar when meetings are in the other buildings.

  •      Automatically create tasks from gmail conversations with user configurable labels.

  •      Automatically mark old, unread, archived messages as read.

Administration

  • Coordination and assisted in the migration of TFS infrastructure from Issaquah Data Center and ecd domain to Wenatchee Data Center and corp domain.

  • Coordination of Legacy Java and Integration repositories to the Enterprise Subversion instance.

  • Resolution of post TFS to SVN migration issues.

  • Ensure successful build of custom applications.

  • Document processes to ensure reliability and scalability.

  • Ensure successful hand-off of software deployments to production support.

  • Process documentation template and instructions.

  • Documentation Deployment processes

  • Documentation of process for managing Subversion Branches.

  • Documentation of process for managing and updating Subversion Access Rules.

  • Automated conversion of config files

  • Automated the evaluation of source changes to determine potential package (msi) inclusion.

  • Automated update of AzStore.  Specifically for ePharmacy, but it will work for anything that uses AzMan.

  • Automated evaluation of deployments to automatically determine which components to deploy.

  • Proof-of-concept work intake system on Google Apps-Script.

  • Tool to download Asana projects and convert to Google Spreadsheet.

  • Additional shared google scripts for productivity:

  •     Automatically add shuttle trips to calendar when meetings are in the other buildings.

  •     Automatically create tasks from gmail conversations with user configurable labels.

  •     Automatically mark old, unread, archived messages as read.


Tier 2 Exchange Support Shift Lead

Covestic at Microsoft December 2011 to August 2012

  • Provide Advanced diagnostic and problem resolution support for Microsoft Online Services Dedicated and ITAR offerings.

  • Develop and enhance diagnostic and process tools in PowerShell.

  • Design enhancements to automation resulting 1/n performance improvements.

  • Provide platform, process, and procedure training.

  • Oversee shift operations.

  • Provide staffing guidance.

  • Design and implement Shift report system.



Tier 3 Support Engineer June 2010 - December 2011

VMC Redmond, WA

  • Administer technical support for cloud hosted Microsoft Exchange and SharePoint environments.

  • Microsoft Online Services Business Productivity Suites.

  • Eliminated excess time running critical troubleshooting reports from 40 minutes to four minutes.

  • Administer technical consults for complex troubleshooting and implementation scenarios.

  • Wrote and delivered Brown Bag training. Consulted and taught employees job skills.

  • Implemented two communication mechanisms to ensure all members of the team are informed on the latest changes to the project.

  • Created a White Board tracking of “Hot Issues” and a shared OneNote notebook to consolidate templates, policy and technical updates, and troubleshooting tools.



President/Driver Master June 2006 - 2014

The Winding Road Drivers Club, Inc. Covington, WA

  • Developed systems and procedures for The-Winding-Road.com.

  • Modified and Deployed Xoops CMS for The-Winding-Road.com.

  • Coordinated monthly events for The-Winding-Road.com.

  • Established automated Route book generation.



Windows based Technology Incubation Support February 2008 – September 2008

Volt at Microsoft Redmond, WA

  • Oversaw test user support. Managed development of statistics generation scripts. Self-taught VBScript for this position.



Computing Infrastructure Manager December 2005 - October 2007

Allied Trade Group Kirkland, WA

  • Responsible for Windows administration and engineering.

  • Facilitated maintenance and troubleshooting of all infrastructure.

  • Initiated transition to Active directory managed environment.

  • Eliminated support requests from over 30 daily to less than one weekly.

  • Implemented DNS and remote service installation services.



Developer March 2005 - December 2005

Small Business Computer Solutions Redmond, WA

  • Increased and maintained high productivity for applications.

  • Wrote Geographic interface to hotel finder and reservation system for Desvin division.

  • Created mapping API abstraction layer to allow management of multiple online map systems through a single interface.

  • Automated reports, increasing efficiency and time utilization.

  • Taught myself JavaScript, AJAX, Google Maps API, Bing (Virtual Earth) Maps API.



Project Solutions Manager March 2002 - March 2005

Spacelabs Medical Data Issaquah, WA

  • Established policies and procedures for infrastructure maintenance.

  • Managed restructuring of training and support department.

  • Instituted policies and procedures allowing greater productivity and visibility of business processes

  • Conducted training for staff for domestic and international locations.

  • Gained skills in Project Management, Crystal Reports, and HEAT CRM Administration (basic and advanced training at FrontRange Solutions.

  • Promoted from Data Coordinator to Project Solutions Manager in late 2004, when the Project Solutions department was created.



Business management assistant August 2000 March 2002

CNC MACHINE SERVICES Snohomish, WA

  • Converted customer database from paper to electronic form.

  • Maintained customer database. Conducted audits of customer database.



Education And Training
  • Graduated Cedarcrest High School in Duvall, WA - 3.883 GPA
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